TekGuru

Important Customer Information


SERVICE AND ESTIMATE
Techmonkies offers service on your product under the following conditions. If the service is not under warranty or an extended service contract, Techmonkies will service the product for the estimate provided to you when you arranged service. The estimated cost is contained on the shipping label attached to the packaging. The estimate is valid for thirty (30) days from the date on the label. If Techmonkies does not receive your product within thirty (30) days you will need to contact us again to arrange service. If after inspecting your product Techmonkies determines that the estimate must be revised, One of our Technicians will contact you for approval of the revised estimate. If you have any questions about the estimate please contact Techmonkies at the telephone number below.

Note: You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Techmonkies will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Techmonkies if you claim a tax exemption and provide us with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.

TERMS OF SERVICE
 

General
The Repair Terms and Conditions shall apply to the repair service.
Although a product may be covered under warranty or an extended service contract, Techmonkies will not be obligated to repair or replace a product if the product as described in the warranty or the extended service contract, unless you the customer notifies the warranty company of your intentions to have Techmonkies do your repair. If the repair is not eligible under warranty or an extended service agreement due to a coverage exception, we can still repair the product for the price that Techmonkies estimates.

 

SERVICE WARRANTY

Techmonkies provides a 30-day warranty on repair service. This means that if within 30 days of service, a defect arises in the service parts used, Techmonkies will service your product again at no charge. 



DIAGNOSTIC FEE


If the product repair is not covered under warranty or an extended service contract Techmonkies reserves the right to charge up to $45 USD for diagnostic services performed on your product, if (i) service is not required, (ii) service requires the repair of a third-party part or product, (iii) service is declined by you after Techmonkies has revised its estimate or (iv) service is declined by you after Techmonkies has revised its estimate due to service requiring additional parts or labor.



EXCLUSIONS OF SERVICE (does not apply to Displays)


Hard Disk Data
During the course of a repair, it is possible that software or data on your hard disk may be erased. Techmonkies cannot overemphasize the importance of backing up your hard disk before sending your product to us for service.
 

IMPORTANT: Techmonkies disclaims responsibility for all loss, corruption, or damage to software applications, data, or any information stored in any product given to Techmonkies for service.

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When sending in a portable product for repair, make sure to check that the computer has at least 3 GB of free space on the hard disk. The repair center requires at least 3 GB of free disk space to install and run diagnostic software for these computer models.

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iTunes Music De-authorization
Because some repairs may affect or delete a computer’s authorization to play music or videos purchased from the iTunes Music Store, you must always de-authorize your product before shipping it to Techmonkies for service. Information on authorization and de-authorization is available from the iTunes Help menu. If you need to recover any authorization lost during service, contact iTunes Music Store Customer Service via the iTunes Help menu.

Security Software De-authorization
You must disable all security software installed on your product when given to Techmonkies for service. Products received with systems that are password-protected will either be returned un-repaired, or the repair will be delayed. If you did not provide the necessary passwords when the repair was set up, or if you need assistance disabling the security software, contact Techmonkies either by phone at (516) 387-4301 or by email at Techmonkies@aol.com.
 

 

 

SHIPPING PRODUCTS TO TECHMONKIES

You may check the status of your repair request by emailing us at techmonkies@aol.com or by calling (516) 387-4301.  If your request is open, you may send your product to Techmonkies for repair using the original dispatch number. If Techmonkies has canceled, call us to create a new repair request. Using a canceled dispatch number will cause service delays.

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IMPORTANT: Requests for service are good for 30 days. If Techmonkies has not received your product within 30 days of your original request for service, Techmonkies may cancel its offer to repair.



Lost or Damaged Items
If your product is lost or damaged in transit to the Techmonkies Care Repair Center, contact us immediately. Techmonkies will investigate and file a claim on your behalf with the appropriate carrier. Techmonkies is not responsible for any liability for damage or loss to your product while in transit.

 

 

TECHNICAL ASSISTANCE
Many questions concerning your product can be answered by email at Techmonkies@aol.com. If you require technical assistance you may also contact Techmonkies @ (516) 387-4301 seven days a week from 8 a.m. to 8 p.m. (Eastern Time).